The Schools Music Supervisor is responsible for creating a motivating environment by leading, mentoring, and developing all Schools Music associates. Oversee and coordinate activities to ensure all sales goal, key performance indicators and customer satisfaction objectives are met.
RESPONSIBILITIES/DUTIES
- Lead, mentor, develop, inspire, and manage a team of Schools Music Associates to achieve individual and center goals
- Total ownership and accountability of their team achieving sales dollars goals, margin dollars goals, and margin rate goals.
- Oversee daily direction and communication of agents so that customer contacts are communicated with in a timely, efficient, and knowledgeable manner.
- Ensure agents have appropriate training and other resources to perform their jobs and implement company directives; create and maintain a high-quality work environment. Coach and monitor agents to improve performance and drive results.
- Respond to customer issues in an appropriate, professional manner striving to resolve the issue to the customer's satisfaction.
- Suggest methods to improve operations, efficiencies, and services to both internal and external customers.
- Provide coaching and on-going feedback to ensure the highest levels of sales conversions and customer service excellence.
- Analyze key KPIs and ensure the appropriate metrics are being met, and preferably exceeded.
- Monitor standards, metrics, and performance criteria, to continuously improve productivity.
- Ensure adherence to sales methodologies and scripts are being followed to maintain a competitive edge.
- Provide a motivational environment and develop team to maximize sales opportunities. Make the environment productive and fun!
- Understand the value of the call and key communication styles to optimize telesales effectiveness
- Ensure a smooth onboarding process of new agents from interview to floor entry
- Prepare and present documentation for quality assurance reviews, performance improvement, corrective action, and performance appraisals.
- Coach and develop staff in resolving all inbound sales and customer service requests through all contact channels
- Additional duties as assigned.
Why Music & Arts? Here's just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Music & Arts offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Pay Rate: $48,000 - $55,000 annually plus commission depending on location, background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations
Additional Information:
Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job? related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1?818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.
To join our band, you'll need the following experience:
- Bachelor's Degree or equivalent business experience preferred.
- Minimum of 1 year of management experience successfully managing and directing sales and customer service professionals.
- 1 year of contact center experience preferred.
- Strong oral and written communication skills.
- A high energy level and desire to significantly impact the business.
- Consultative Sales training and experience preferred.
- Strong consultative sales approach and training capabilities.
- Outstanding interpersonal skills.
- Strong attention to detail and organizational skills.
- Confidence, enthusiasm and a strong dedication to the job and company.
- Proven success in a customer-focused sales environment.
- Collaborative approach in communicating with internal team members.
About Music & Arts
The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.
Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 200+ retail stores, 120+ educational representatives, and 300+ affiliate locations.