Job Summary:

The Manager, Ops & Analytics plays a critical role in supporting the Brand and Innovation teams by transforming data into actionable insights that drive strategy, performance, and decision-making. This role is responsible for developing analytical frameworks, tracking KPIs, and providing business intelligence that enables smarter brand, product, and go-to-market strategies.

Reporting to the Director of Operations and Analytics (and partnering closely with the Manager of Brand and Manager of Innovation, Mgrs product Dev), this role blends analytical rigor with strategic curiosity — helping the organization understand what drives growth, what resonates with customers, and where the next opportunities lie.

Key Responsibilities

Performance Analysis: Measure and report on brand, product, and category performance, including sales, margin, velocity, and ROI. Identify key drivers of growth and underperformance.
Business Intelligence Development: Create dashboards, scorecards, and reporting tools to provide real-time visibility into brand and product KPIs.
Market & Consumer Insight Integration: Translate consumer research, market trends, and behavioral data into clear business implications for brand and innovation strategies.
Financial & Scenario Modeling: Build models that forecast product and initiative performance, supporting investment prioritization and go/no-go decisions.
Innovation Analytics: Support the innovation pipeline with concept testing data, demand forecasting, and performance tracking for new product launches.
Cross-Functional Collaboration: Partner with Brand, Merchandising, Finance, and Supply Chain to ensure data alignment and consistent business metrics.
Portfolio Optimization: Analyze SKU-level profitability and recommend adjustments to assortment mix, pricing, or lifecycle strategy.
Go-to-Market Measurement: Track launch performance and evaluate the effectiveness of marketing, pricing, and merchandising strategies post-launch.
Storytelling with Data: Synthesize complex information into clear narratives and visualizations that guide executive and cross-functional decisions.
Expense Accounting and Tracking. Manage expense accounting processes and reporting supporting Innovation, Insights, Product Development, and Marketing activities.

To join our band, you'll need the following experience:

Bachelor’s degree in Business, Analytics, Economics, Marketing, or a related field; advanced degree or MBA preferred.
5–7 years of experience in business analytics, category management, or strategic planning — ideally within retail, consumer goods, or branded product environments.
(Musical/Audio background is a strong plus but not a requirement)
Strong analytical and quantitative skills, with proficiency in Excel, Power BI, Tableau, or similar analytics tools.
Experience with ERP, POS, or product information systems (e.g., SAP, Oracle, or Netsuite) preferred.
Demonstrated ability to translate data insights into strategic recommendations.
Solid understanding of retail metrics, product lifecycle dynamics, and consumer insights methodologies.
Excellent collaboration and communication skills, with the ability to present findings to both technical and non-technical audiences.
Highly organized, detail-oriented, and proactive in driving data-informed action.

Why Guitar Center? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $90,000- $130,000 depending on background and experience.

This position is eligible to participate in the Guitar Center Company bonus program based on Company performance. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

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Manager, Ops and Analytics (Private Brands)